Hélène raffia red

"Handpainted avec amour"... All Le Nom creations are personalized (painted) by hand. The lines will never be as precise as if they were printed or machine embroidered, and no two bags will ever be identical to each other. Their uniqueness is their most beautiful and most appreciated feature. C'est magnifique!

Regarding orders placed online, they are processed, customized, and delivered generally within 5 to 7 days after receipt of payment. Timelines may vary depending on workloads, but we make sure to let you know at the time of purchase how soon we expect to fulfill your order.
For orders placed in the store, we generally take a couple of days. In urgent cases we can exceptionally succeed within the day if workloads allow.

Yes, you can customize your bag even after you purchase it. You can take it directly to one of our boutiques, or we can arrange to pick up and later ship the bag back to you. Shipping costs will be your responsibility.
If you have any questions or concerns please contact us by email at contact@le-nom.com or visit one of our boutiques.

If you are not satisfied with your purchase, and only in the case of a non-personalized item, you may exchange it under the following conditions:
Within 14 days of receipt
- The product must be undamaged, unused and in its original packaging.
- The replacement item will be shipped once we return possession of the originally purchased item.
To proceed with the exchange, please contact us by emailing us at contact@le-nom.com

If you are not satisfied with your purchase, and only in the case of a non-custom item, you may return it under the following conditions:
Within 14 days of receipt: Full refund, including initial shipping charges.
- The product must be undamaged, unused and in the original packaging.
- Refund will be issued within 5 days of receipt of the return.
To proceed with your return, please contact us via email at our contact@le-nom.com address.

The paint we use for personalization is waterproof, so you can gently wipe the bag with a soft dry cloth or a dampened cloth if necessary.

Yes, if the order has not yet been customized (or shipped for non-customized products).

Our creations are delivered inside a Le Nom dustbag.
For purchases made in the boutique or with boutique pickup, the purchased item and dustbag are placed inside a very special Le Nom bag.