Catherine brown

"Handpainted avec amour"... Every Le Nom creation is personalized-hand-painted with care. The lines will never be as precise as a printed or machine-embroidered design, and no two bags will ever be exactly the same. Their uniqueness is what makes them truly special-and most loved. C'est magnifique!

For online orders, they are usually processed, personalized, and delivered within 5 to 7 days from the time payment is received. Timelines may vary depending on workload, but we make sure to inform you at the time of purchase how long we expect it to take to fulfill your order.
For in-store orders, we generally need a couple of days. In case of urgency, we can occasionally complete the personalization on the same day, depending on our workload.

Yes, it's possible to personalize your bag even after purchase. You can bring it directly to one of our boutiques, or we can arrange pickup and delivery to return the personalized bag to you. Shipping costs will be at your expense.
For any questions or concerns, feel free to email us at contact@le-nom.com or visit one of our boutiques.

If you're not satisfied with your purchase-and only in the case of a non-personalized item-you may exchange it under the following conditions:
Within 14 days of receiving the item
-The product must be intact, unused, and in its original packaging
-The replacement item will be shipped once we have received the original item back
To proceed with the exchange, please contact us by email at contact@le-nom.com

If you're not satisfied with your purchase-and only in the case of a non-personalized item-you may return it under the following conditions:
- Within 14 days of receiving the item: full refund, including initial shipping costs
- The product must be intact, unused, and in its original packaging
- The refund will be issued within 5 days of receiving the returned item
- To proceed with the return, please contact us by email at contact@le-nom.com

The paint we use for personalization is waterproof, so you can gently clean the bag with a soft dry cloth or a slightly damp one if needed.

Yes, as long as the order hasn't been personalized (or shipped, in the case of non-personalized products).

Our creations are delivered inside a Le Nom dustbag.

For purchases made in-store or picked up in-store, the item and its dustbag are placed inside a very special Le Nom paper bag.